Lost Sales from Repeat Drive-Off Offenders Due to Poor Reporting

$1,200 per site per week in avoidable fuel loss from repeat drive-off and NMOP offenders that could have been blocked with better capture and sharing of plate data, plus additional lost legitimate sales when attendants hold pumps or close lanes while they manually report incidents. • $1,200 per site per week in preventable fuel loss from repeat drive-off offenders that would otherwise be blocked, plus additional soft losses from longer queues, abandoned baskets, and labor time spent on manual reporting and coordination. • $1,200/week per site from unblocked repeats (24 vehicles × £50); additional 5-15% lost legitimate sales during manual verification delays

Attendant or manager scribbles incident details on paper slips or a forecourt log book, later rekeys partial information into a basic incident form, email, or spreadsheet; some sites rely on staff memory and ad‑hoc WhatsApp or phone calls between nearby stores to warn about suspect vehicles. • Email requests to individual store managers; manual compilation of incident counts from spreadsheets; phone calls for clarification; no cross-store comparison; delayed decision-making • Manual aggregation of incident reports from multiple stores; email requests to site managers; Excel consolidation; cross-referencing video footage manually