Churn from Frustrating ID Verification During Deliveries

$15,000-$35,000/month in lost orders from refused deliveries; supply chain delays cost $500-$1,500 per incident; regulatory exposure if verification fails • $18,000 - $45,000 monthly per grocery chain customer (31% order refusal rate × $2,500-$5,000 avg weekly order volume × 4 weeks) • $18K to $65K annually in regulatory compliance risk exposure (civil fines $500-$5,000 per unverified incident per state; criminal liability if underage sale occurs; 31% of orders × 52 weeks × average customer order volume creates compounding exposure; does not include potential license suspension)

Blanket pre-authorization with specific carriers; verbal sign-offs via phone; store managers manually override verification for repeat carriers; handwritten receiving logs • Designated manager lists pre-approved delivery windows; verbal confirmation with regular carriers; paper sign-offs stored in filing cabinet; informal carrier relationships bypass strict verification • Drivers skip scans and text photos or notes via WhatsApp to compliance team for manual approval.