Fines and License Loss from Failed Age Verification at Delivery

$10,000-$100,000+ per customer account hold (days/weeks of lost revenue from large retail chain); regulatory fines $25,000-$500,000+ if audit reveals inadequate compliance records; customer chargeback disputes $5,000-$50,000 aggregate monthly • $10,000-$25,000 per violation fine (higher volume = higher exposure multiplier); potential license suspension = $100,000-$500,000+ lost gaming revenue; regulatory investigation costs; legal defense fees; reputational damage in gaming industry (regulators scrutinize all licensees after one failure); administrative cost: 8-12 hours weekly reviewing delivery compliance; carrier disputes over liability for failed verifications • $10,000-$50,000+ per violation (core business is alcohol); mandatory license suspension (30-180 days) = $20,000-$100,000+ revenue loss; legal/defense costs $15,000-$50,000

AR Specialist manually creates spreadsheet of disputed invoices; uses email to request carrier proof of age verification from Sales Ops; manually cross-references shipping records with customer complaints; creates audit trail via Excel for dispute resolution • AR Specialist manually reconciles shipping manifests with carrier verification records (PDF exports); sends email requests to fulfillment for proof of age verification; maintains separate Excel file of compliance incidents by customer/location; coordinates via email/phone with customer Procurement to resolve disputes • Country club manager relies on 'member enrollment already verified as 21+', delivery personnel informal ID checks, no written delivery protocol, assumption that private membership status = age verification