Ineffiziente Planung von Community-Outreach führt zu Unterauslastung und Fehlallokation von Ressourcen

Definition

Family planning services in Australia run clinics plus numerous outreach sites across states and territories, bringing sexual and reproductive health services closer to communities, including rural and remote populations and priority groups.[4][8] Outreach programs administered by organisations like CheckUP emphasise delivering services in urban, rural and remote locations and Aboriginal and Torres Strait Islander communities, often involving significant travel and logistics for providers.[3] In the absence of integrated systems that combine grant targets, past attendance, demographic data and clinical outcomes, scheduling decisions for community outreach are typically based on anecdotal feedback or fixed rotations. This can result in multiple low-attendance sessions in some locations while others are underserved, or in sending full teams where a smaller presence would suffice. Assuming an outreach team of 2–3 staff (average fully loaded cost AUD 60,000–90,000 per FTE) spending 1 day per week on community outreach, and that 25–40% of these sessions deliver significantly below-target attendance or outcomes due to poor planning, the implied wasted capacity cost is approximately AUD 15,000–60,000 per year per team (staff time, travel, and associated overhead). More critically, missed opportunities to engage high-need communities can also undermine grant-performance indicators and future funding potential, compounding the financial effect described in the revenue-leakage scenario.

Why This Matters

The Pitch: Family-planning providers in Australia 🇦🇺 lose the equivalent of AUD 15,000–60,000 per year per outreach team through poorly targeted visits, low-attendance events and idle travel time. Using outreach-outcome data to optimise schedules, locations and staffing can recover a large share of this sunk capacity.

Affected Stakeholders

Outreach Coordinator, Program Manager, Rostering/Workforce Planner, Finance Manager, Clinical Leads

Related Business Risks