🇦🇺Australia

Capacity Loss from Manual Survey Effort

2 verified sources

Definition

IT benchmarks show surveys are ignored or too complex, wasting agent time; agents prioritize tools (78-85%) for efficiency over pay.

Key Findings

  • Financial Impact: 20-40 hours/month at AUD 100/hour (AUD 2,000-4,000 wasted labour)
  • Frequency: Monthly/quarterly survey processing
  • Root Cause: Manual handling of low-response surveys (8.67%) ties up service desk capacity

Why This Matters

The Pitch: IT firms in Australia 🇦🇺 lose 20-40 hours/month (AUD 2,000-4,000 labour) on manual surveys. Automation frees capacity for billable training hours.

Affected Stakeholders

IT Support Agents, Survey Analysts, Trainers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Cost of Poor Quality from Low CSAT

AUD 10,000-50,000 per year in rework/refunds for SME (2-5% of service revenue based on industry benchmarks)

Customer Friction Churn from Survey Delays

AUD 20,000-100,000 annual revenue churn (5-10% client loss for AUD 500k revenue SME)

E-Learning Content Development Cost Escalation

AUD 15,000-40,000 per course (development waste); 20-30% of annual training budget consumed by manual content management; estimated AUD 120-180 million annual waste across Australian training sector (based on USD 1.5Bn market in 2025)

E-Learning Deployment Bottleneck Due to Expertise Shortage

AUD 8,000-15,000 per course launch delay (lost sales window + specialist hourly rate 4-6 weeks); estimated 40-60 specialist hours per course at AUD 150-200/hour = AUD 6,000-12,000 sunk labor cost per deployment

E-Learning Content Obsolescence & Rework Waste

AUD 15,000-27,000 per course refresh cycle (at AUD 150/hour specialist rate × 100-170 hours); estimated 15-25% of annual training budget wasted on rework = AUD 225-375 million sector-wide annually

E-Learning Accessibility & Compliance Content Management Drag

AUD 10,000-16,000 per course accessibility/compliance remediation (at AUD 150/hour × 65-100 hours); estimated 5-10% course enrollment loss due to accessibility barriers or compliance content lag = AUD 75-150 million annually across Australian training sector

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