🇦🇺Australia

Cost of Poor Quality from Low CSAT

1 verified sources

Definition

Low survey response rates (8.67% average for IT service desk tickets) result in inadequate feedback, missing quality failures in training/support, leading to higher costs from rework and refunds.

Key Findings

  • Financial Impact: AUD 10,000-50,000 per year in rework/refunds for SME (2-5% of service revenue based on industry benchmarks)
  • Frequency: Ongoing per customer interaction cycle
  • Root Cause: Manual surveys with low response rates (8.67%) fail to capture actionable data for quality improvements

Why This Matters

The Pitch: IT System Training players in Australia 🇦🇺 waste AUD 10,000-50,000 annually on rework from poor survey insights. Automation of survey analysis eliminates this risk.

Affected Stakeholders

Customer Support Managers, Training Delivery Teams, Service Desk Agents

Deep Analysis (Premium)

Financial Impact

Financial data and detailed analysis available with full access. Unlock to see exact figures, evidence sources, and actionable insights.

Unlock to reveal

Current Workarounds

Financial data and detailed analysis available with full access. Unlock to see exact figures, evidence sources, and actionable insights.

Unlock to reveal

Get Solutions for This Problem

Full report with actionable solutions

$99$39
  • Solutions for this specific pain
  • Solutions for all 15 industry pains
  • Where to find first clients
  • Pricing & launch costs
Get Solutions Report

Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Customer Friction Churn from Survey Delays

AUD 20,000-100,000 annual revenue churn (5-10% client loss for AUD 500k revenue SME)

Capacity Loss from Manual Survey Effort

20-40 hours/month at AUD 100/hour (AUD 2,000-4,000 wasted labour)

E-Learning Content Development Cost Escalation

AUD 15,000-40,000 per course (development waste); 20-30% of annual training budget consumed by manual content management; estimated AUD 120-180 million annual waste across Australian training sector (based on USD 1.5Bn market in 2025)

E-Learning Deployment Bottleneck Due to Expertise Shortage

AUD 8,000-15,000 per course launch delay (lost sales window + specialist hourly rate 4-6 weeks); estimated 40-60 specialist hours per course at AUD 150-200/hour = AUD 6,000-12,000 sunk labor cost per deployment

E-Learning Content Obsolescence & Rework Waste

AUD 15,000-27,000 per course refresh cycle (at AUD 150/hour specialist rate × 100-170 hours); estimated 15-25% of annual training budget wasted on rework = AUD 225-375 million sector-wide annually

E-Learning Accessibility & Compliance Content Management Drag

AUD 10,000-16,000 per course accessibility/compliance remediation (at AUD 150/hour × 65-100 hours); estimated 5-10% course enrollment loss due to accessibility barriers or compliance content lag = AUD 75-150 million annually across Australian training sector

Request Deep Analysis

🇦🇺 Be first to access this market's intelligence