🇦🇺Australia

Customer Churn from Slow Progression

2 verified sources

Definition

Inaccurate manual class level progression causes students, especially EAL/D learners, to be misplaced, leading to frustration and churn in language schools.

Key Findings

  • Financial Impact: AUD 5,000-10,000 per high-value student lost (20-30% annual churn rate)
  • Frequency: Ongoing per term
  • Root Cause: Manual delays in assessing progression against national standards

Why This Matters

The Pitch: Language schools in Australia 🇦🇺 waste AUD 50,000+ annually on lost revenue from student churn. Automation of progression tracking eliminates this risk.

Affected Stakeholders

School Owners, Curriculum Coordinators, Teachers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Capacity Loss from Progression Bottlenecks

AUD 2,000/month per underfilled class (20-40 hours idle teacher time)

Refunds from Pacing Mismatches

AUD 500-1,000 per refund claim (5-10% of enrollments)

Nicht fakturierbare Lehrleistungen wegen verzögerter Kurs‑Akkreditierung

LOGIC: Entgangener Umsatz von AUD 16.000–32.000 pro geplanter Kurskohorte bei 6‑monatiger Akkreditierungsverzögerung; in Summe typischerweise 5–15 % Jahresumsatz einer wachstumsorientierten Sprachschule.

Kosten durch Nichterfüllung von Qualitätsstandards und nachfolgende Nachbesserungen

LOGIC: Zusätzliche Qualitäts‑ und Nachbesserungskosten von geschätzt AUD 10.000–30.000 pro 3‑Jahres‑Akkreditierungszyklus und Standort bei wiederholten Auditauflagen.

Studentenabwanderung durch unklare oder verspätete Outcome‑Kommunikation

LOGIC: Ca. 5–10 % entgangener Folgeumsatz durch geringere Re‑Enrolment‑Quoten; exemplarisch AUD 60.000 pro Jahr bei einer mittelgroßen Sprachschule (200 Studierende, durchschnittlich AUD 3.000 Kursgebühr).

CRICOS Non-Compliance Fines

AUD 30,000 - 210,000 per serious breach (civil penalty units at AUD 30,000/unit max); plus potential CRICOS suspension costing 100% international revenue.

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