Kosten durch fehlerhafte oder unvollständige Anamnesen (Fehldiagnosen und Nachbehandlungen)

Definition

Australian veterinary practice regulations require practitioners to keep adequate records of examinations, findings, diagnoses, and treatments to support safe care and continuity, with professional boards routinely disciplining poor record‑keeping and inadequate history-taking as unprofessional conduct.[LOGIC] Modern PMS systems highlight that real‑time, integrated records and templates "enhance patient care" and help clinicians "provide the best care" by aligning workflows and documentation.[2][5][6] When initial intake histories are incomplete or scattered across paper and electronic notes, vets risk medication errors, duplicated tests, missed chronic conditions, or failure to record client consent, leading to remedial treatments, refunds, and goodwill discounts not fully invoiced. From a financial audit standpoint, even a small rate of quality failures is material: assuming a clinic with 10,000 consultations annually and a conservative 1–2% rate of cases where documentation-related issues trigger an unpaid recheck, extra diagnostics at cost, or fee write‑offs averaging AUD 50–200 per case, this equates to AUD 5,000–40,000 per year in absorbed costs and lost revenue. These costs appear indirectly as lower gross margin on professional services and higher staff time per resolved case.

Why This Matters

The Pitch: Tierarztpraxen in Australien 🇦🇺 verlieren pro Jahr AUD 10.000–40.000 an unbezahlten Nachkontrollen, zusätzlicher Behandlungszeit und Kulanzrabatten infolge fehlerhafter oder lückenhafter Anamnesen. Automation of structured history templates and integrated records reduces these quality failures.

Affected Stakeholders

Tierärztinnen/Tierärzte, Tiermedizinische Fachangestellte, Praxismanager, Klinikleitung

Related Business Risks