Nicht abgerechnete Leistungen durch Medienbrüche bei der Patientenaufnahme

Definition

Several veterinary practice management vendors emphasise that automating patient information capture so that treatments automatically appear on invoices prevents lost charges, implying that manual workflows routinely miss billable items.[5][6] Shepherd, for example, markets that administering treatments automatically adds them to an invoice, explicitly addressing the common problem that traditional systems and paper-based workflows create "unnecessary complexity, friction, and burdens" and that automation ensures "if your medical record is accurate, your invoice is automatically accurate".[5] From a forensic audit perspective, this indicates systematic revenue leakage where history and treatment notes do not reconcile with invoiced items. In a typical small-animal practice with AUD 1.5–2.5 million annual revenue, international benchmarks for charge capture gaps in manual clinical documentation environments are often 1–3% of billable services; applying a conservative 1–2% to the Australian context yields AUD 15,000–50,000 per year in lost revenue per clinic due to incomplete translation of recorded history, diagnostic recommendations, nurse consults, and minor procedures into the official invoice. Multi‑vet hospitals with higher caseloads and more complex medical histories are at the upper end of this range.

Why This Matters

The Pitch: Veterinary services providers in Australia 🇦🇺 waste AUD 20,000–60,000 pro Jahr an nicht abgerechneten Leistungen im Aufnahme- und Anamnesebereich. Automation of structured digital intake linked directly to treatment templates and invoicing eliminates this risk.

Affected Stakeholders

Tierärztinnen/Tierärzte, Tiermedizinische Fachangestellte/Vet Nurses, Praxismanager, Abrechnung/Buchhaltung

Related Business Risks