Parent Churn from Strict Late Fee Enforcement

$400-$1500/month subsidy loss + $300-$1000/month tuition loss = $700-$2500/month per family • $500-$1500 per enrollment loss; Lead Teacher morale cost (stress, turnover risk); operational inefficiency (extended hours unpaid or with overtime) • $500-$1500 per full-time infant/toddler enrollment loss (premium daycare segment)

AR Clerk manually flags subsidy-eligible accounts, uses spreadsheet to mark unpaid fees, forwards to Subsidy Specialist, uses phone/email for payment arrangements • AR Clerk manually logs late-fee charges in spreadsheet, sends Excel-based invoices, tracks payments by hand, follows up on delinquent accounts via email/phone • Attendance tracker manually records late minutes on paper sign-in sheets or a clipboard, then re-enters them into Excel or a childcare billing system at the end of the day/week, using memory and ad-hoc notes to track repeat offenders and when to escalate to written warnings or termination.